CANCELLATION

RIGHT OF CANCELLATION
You have the right to cancel this contract within a period of fourteen days without giving reasons. The period of cancellation period is fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the last product. To exercise your right of cancellation, you must contact us by means of a clear statement (e.g. a letter sent by post, fax or e-mail sent by mail) about your decision to cancel this contract. Our contact details are: Momes GmbH, Handschuhsheimer Landstr. 27, D-69120 Heidelberg, Fax: 06221-6572899, E-Mail: shop@o-synce.com. In order to keep the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period. 

CONSEQUENCES OF CANCELLATION

In the event of an effective cancellation, the services received by both parties are to be returned and any benefits derived (e.g. interest) surrendered. If you are not able to return or surrender the received services and benefits (e.g. advantages of use) or only partially or in a deteriorated condition, you must compensate us for the value. For the deterioration of the goods and for the use of the goods, you only have to pay compensation if the use or deterioration is due to handling of the goods which goes beyond the examination of the properties and functionality. By "testing the properties and functionality" we mean the testing and trying out of the respective goods, as is possible and usual in a retail shop.

Within the 14-day period in which a revocation can be made, goods that can be sent by parcel post within Germany must be returned at our expense and risk. In this case a return slip will be sent to you by e-mail, which you can use to return the goods. Goods that cannot be sent by parcel post will be collected from you. We do not cover the shipping costs for the return of goods from countries other than Germany. The costs for goods from countries other than Germany will only be accepted on our part if the goods have arrived at the recipient in a damaged, defective or otherwise deficient condition that cannot be attributed to the handling of the goods by the recipient. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.

For you, the period begins with the dispatch of your revocation declaration or the goods, for us with their receipt. If you revoke this contract, we must reimburse you for all payments which we have received from you, including delivery costs, immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

 

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