• Versandkostenfrei ab 99€ in DE
  • shop@o-synce.com

Terms of service

1. Scope of Application

The following terms and conditions apply to all orders.

2. Contract Partner, Customer Service

The purchase contract is concluded with:

Handschuhsheimer Landstr. 27
69120 Heidelberg, Germany

Managing Director: Dirk Sandrock
HRB 708165/ AG Mannheim, Germany
VAT-No.: DE 268 017 274

You can reach our customer service for questions, complaints and complaints:
Tel: +49 (0) 6221 657289-0
E-mail: shop@o-synce.com

3. Conclusion of Contract

By placing the products in the online shop or on our website, we make a binding offer to conclude these articles.
The contract is concluded by clicking on the order button to accept the offer via the goods contained in the shopping cart. Immediately after the order has been dispatched, you will receive a confirmation by e-mail. The condition for an effective conclusion of the contract is always that the order process with the sending of the order is concluded.
In the case of orders, which are not made via our online shop, but directly via our e-mail, fax or telephone, the confirmation of the order is the sending of an invoice by email to the customer who placed the order. Alternatively the order is confirmed by dispatching the goods.

4. Binding of the Offer

The binding acceptance of our offer is made at the time of purchase on invoice or cash on delivery by sending the ordered goods. 

For payment by credit card the acceptance of your offer by us with the debit of the specified credit card account or, if this is done in advance, with the dispatch of the ordered goods.

If you pay by PayPal or by direct transfer, the acceptance of your offer is made by us with your order of payment to us.

We will inform you about the dispatching of the ordered goods by e-mail as soon as the goods have been handed over to the carrier ("shipping confirmation").

Only orders from customers who have reached the age of 18 years can be accepted.

5. Shipping Charges

Shipping costs will be added to the indicated product prices. If goods are dispatched from a single order in more than one package, you may receive a separate shipping and contract confirmation for each package. You will find more information about the shipping costs in the offers. You can also view a price list of shipping costs for the respective countries under Shipping & Delivery

6. Payment

The final prices are quoted as of the enterprise's business, including VAT.
All invoice amounts are payable immediately after the invoice has been issued. Partial payments are only possible if they have previously been agreed to.

Even without a reminder, in addition to the other cases regulated by law, the customer shall be in default at the latest if he fails to make payment within 30 days of the due date and receipt of an invoice or equivalent payment schedule. If it is uncertain whether or when the customer has received the invoice or payment schedule, the receipt of the purchased item shall take its place.

Payment shall be made by prepayment, SEPA direct debit, PayPal or credit card as shown below:


If you choose prepayment as your preferred payment method, we will give you our bank details in the order confirmation or invoice and deliver the goods after the receipt of payment.


You pay the invoice amount via the online provider Paypal. You need a free PayPal account. When the account is registered at www.PayPal.com, the buyer enters his financial data only once - for each additional payment process, he only needs to log into his PayPal account. Payments are always free of charge.

Credit Card

Our shop accepts the following credit cards: Visa, American Express and MasterCard.
The amount of the order will be charged onto the credit card right after placing the order. The data transfer is encrypted by making use of a secure SSL-transmission.

SEPA Direct Debit*

The purchase price will be debited from your account upon completion of the order.

Payment against Invoice*

If you choose the payment method "payment against invoice", the goods will be shipped (after the order confirmation). The order confirmation can be sent by email, but also verbally or by telephone.
Unless otherwise agreed, in the case of payment on account, you undertake to pay the invoice amount within ten (10) days of receipt of the goods without any discount. If we do not receive your payment in due time, you may be in default of payment.

*The payment methods 'SEPA Direct Debit' and 'payment against invoice' are currently only available for the customer group 'dealer and 'prodealer'.

7. Delivery

Delivery is to the delivery address specified by the customer via parcel services. You will be informed by e-mail about the shipping. Self-collection of the goods is excluded.

8. Retention of Title

The goods and equipment sold shall remain the property of the seller until all payments owed by the customer from this contract have been fulfilled.

9. Revocation Instruction

The right of revocation listed below is only available to our customers who are consumers within the meaning of § 13 BGB (German Civil Code).


You can revoke your contract declaration within 14 days without giving reasons in text form (eg letter, fax, e-mail) or - if the goods are delivered before the deadline - by returning the goods. The period begins upon receipt of this instruction in text form, but not before receipt of the goods at the consignee (in the case of recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information requirements pursuant to Article 246 § 2 in connection with § 1 paragraph 1 and 2 of the German Civil Code as well as our obligations pursuant to § 312g Paragraph 1 Sentence 1 BGB in conjunction with Article 246 § 3 of the German Civil Code. The timely dispatch of the revocation or of the goods is sufficient to ensure the revocation period. 

The revocation is to be addressed to:

Handschuhsheimer Landstr. 27
69120 Heidelberg

E-Mail: shop@o-synce.com

Consequences of Revocation

Within the 14-day period in which a revocation can be made, goods that can be sent by parcel post within Germany must be returned at our expense and risk. In this case a return slip will be sent to you by e-mail, which you can use to return the goods. Goods that cannot be sent by parcel post will be collected from you. We do not cover the shipping costs for the return of goods from countries other than Germany. The costs for goods from countries other than Germany will only be accepted on our part if the goods have arrived at the recipient in a damaged, defective or otherwise deficient condition that cannot be attributed to the handling of the goods by the recipient. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.

For you, the period begins with the dispatch of your revocation declaration or the goods, for us with their receipt. If you revoke this contract, we must reimburse you for all payments which we have received from you, including delivery costs, immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

Please note that the exchange or return of o-range CARE face masks is not possible!

End of revocation.

10. Contracts

We store the contract text and send you the order data via e-mail. You can view and download the terms and conditions on this page at any time. You can view your past orders in our customer login.

11. Contract Language

The language available for the contract is German or English.

12. Final Agreements

The laws of the Federal Republic of Germany shall apply to contracts under these conditions, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

The place of fulfillment and court of jurisdiction are Mannheim, respectively, to the company.